Refund Policy

1. Return policy overview

We have a 30-day return policy — you have 30 days after receiving your item to request a return. To be eligible, your item must be:

• In the same condition that you received it
• Unworn or unused
• With all original tags attached
• In its original packaging
• Accompanied by the receipt or proof of purchase

2. How to start a return

Contact our support team at info@solarah.net. If your return is accepted, we send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

3. Damages and issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.

4. Exceptions and non-returnable items

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

5. Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you may make a separate purchase for the new item.

6. European Union 14-day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must still meet the eligibility criteria in section 1.

7. Refunds

We notify you once we've received and inspected your return to let you know if the refund was approved.

• Approval: you'll be automatically refunded on your original payment method within 10 business days.
• Processing time: it can take some time for your bank or credit card company to process and post the refund.
• Delays: if more than 15 business days have passed since we approved your return and you have not received your refund, contact info@solarah.net.